Shipping policy
Shipping Policy – Cino Ceylon
Thank you for shopping with Cino Cyelon. We take special care to deliver your spices fresh, safely packed, and on time. Please read our shipping policy below.
1. Processing Time
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All orders are processed within 1–3 business days.
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Orders placed on weekends or holidays will be processed on the next business day.
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You will receive a confirmation email once your order is shipped.
2. Shipping Rates & Delivery Times
Domestic Shipping (Within Sri Lanka / Your Country):
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Standard Shipping: 3–7 business days
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Express Shipping (optional): 1–3 business days
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Shipping fees are calculated at checkout based on weight and location.
International Shipping:
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Delivery time: 7–21 business days
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Rates vary by destination and order weight.
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Customers are responsible for any customs duties or import taxes.
3. Packaging & Freshness
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All spices are packed in sealed, food-grade packaging to preserve freshness.
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Fragile or bulk items may receive additional protective packaging.
4. Order Tracking
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Once shipped, we will send you a tracking number via email.
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Tracking updates may take 24–48 hours to appear.
5. Delays
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Delivery may be delayed due to customs inspections, weather conditions, or courier issues.
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We will assist you if there are unexpected delays, but we cannot guarantee courier timelines.
6. Incorrect Address
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Please ensure your shipping address is correct.
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If an order is returned due to an incorrect address, the customer will be responsible for reshipment costs.
7. Lost or Damaged Packages
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If your package arrives damaged, contact us within 48 hours, including photos.
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If your package is lost in transit, we will work with the courier to resolve the issue.
8. Contact Us
If you have any questions about shipping, feel free to contact us:
📧 cinoceylonltd@gmail.com
📞 +94 70 739 2929